Custom Earring Questions
Q: How much do you charge for shipping?
A: Shipping is a flat $6 charge, regardless of order size.
Q: How soon will I receive my custom earrings?
A: Custom earrings take approximately 3 weeks from the time your order is confirmed and payment is received. If we anticipate any delay, you will be informed when we contact you to confirm the order. Rush processing is available for an additional charge.
Q: What is DAMEN + DIVISION's return policy for custom earrings?
A: Custom earrings are exactly that- materials are ordered especially for you. For this and hygienic reasons, they are not returnable. We only use the best Swarovski crystals on our earrings - like all crystal, it is fragile! Put earrings on securely, preferably over a carpeted area! DAMEN + DIVISION cannot be responsible for broken earrings.
Q: How heavy are the earrings?
A: When you design your earrings, the preview on the right side of the page will display the approximate weight of the components in grams. To understand how heavy this feels, you can use coins; a penny weighs 2.5 grams, a nickel weighs 5 grams, and a quarter weighs just over 5.5 grams.
Q: My question isn't answered here. Who can I contact with my question?
A: If you have any other questions, please contact us at: firstname.lastname@example.org. If your question is in regards to an order, please be sure to include your order # in the email.